Channels
One agent, every channel your customers use: web chat, WhatsApp, Facebook Messenger and comments, TikTok, Instagram, email, and voice — with the same grounding and the same human handoff everywhere.
Web chat widget
The embeddable chat widget is the core surface: it runs on your website, speaks your customer's language, and carries the interactive elements — product grids, forms, date pickers, order tracking — that let a conversation end in a completed task rather than a link. It installs with a script tag, or via the WordPress plugin on WooCommerce sites.
The agent runs on WhatsApp through Meta's Cloud API, answering with the same catalog and knowledge grounding as on your website. When a conversation needs a person, human handover routes it to your team with the full history — the customer keeps talking in the same thread, and your agent steps back in when the human is done.
Facebook Messenger and comments
Beyond Messenger DMs, the agent drafts replies to comments on your Facebook posts — with human approval built into the loop, so a person reviews each suggested reply before it goes out. Routine questions get answered publicly and quickly; anything sensitive waits for your sign-off.
TikTok and Instagram
TikTok coverage spans both surfaces: comment replies on your posts and direct-message conversations. Instagram messages route through the same Meta infrastructure as WhatsApp and Messenger. The agent recognises which surface it is on and keeps replies in that channel's register — short and public for comments, full-service in DMs.
Two-way email support: inbound messages to your support address become conversations the agent can draft replies for, grounded in the same data as every other channel. Threads keep their history, and escalation hands the full exchange to your team.
Voice and telephony
The voice agent answers your business phone line, speaking naturally in your customer's language and working from the same catalog and knowledge grounding as chat. It connects through Twilio and to business phone systems such as Ringover, hands callers to your team when a conversation needs one, and can follow up over SMS — sending the caller a cart link or confirmation so the call converts instead of evaporating at hang-up. In production today handling customer service calls for specialist retailers in seven languages.
Outcomes
- One agent and one knowledge base across every channel
- Conversations continue with full context when they move between channels or to a human
- Channel-native behaviour — comment replies, DMs, and calls each handled the way that channel works
Ideal for
- Brands whose customers reach them on social as much as on the website
- Teams currently copy-pasting answers between inboxes
- Businesses that want phone coverage without staffing a phone line
See it on your own catalog
We build the agent against your real product data, so you can judge it on your own questions rather than a demo script.
Book a demo