Featured success story
How PTC Auto reduced support operations cost by 40% while improving customer service.
PTC Auto supports customers in seven languages across a catalog of over 250,000 products, where fitment and compatibility questions can make or break a sale. ConnectAI powers engagement, service, and support across their website, social media, and business phone with answers grounded in live catalog context, while human-in-the-loop escalation routes edge cases to the right agent with full conversation history. The result is faster service, stronger buying confidence, and a 40% reduction in support operations cost.
Cîrjaliu Adrian
CEO at PTC-Auto
"Connect AI helped us provide better service, respond faster, and convert more while cutting support load. The assistant handles seven languages and complex fitment questions with consistency. Users love it."
Roof racks & carriers
How Dakdragerwinkel.nl resolves 3 out of 4 customer conversations end-to-end — starting from a license plate.
Dakdragerwinkel.nl has spent 18 years matching roof racks, boxes, and bike carriers to the right car — every sale hinges on fitment. Their ConnectAI agent answers by kenteken: one license plate, verified against the RDW national registry and the shop's own compatibility data. It recommends carriers that genuinely fit, tracks orders, places products straight into the basket, and hands off with the full transcript when a person is needed.
