Automotive
AI agents for automotive parts, tyres, wheels, and accessories retailers. Vehicle-aware product matching that reduces returns from incorrect fitment.
Fitment is the whole problem
Selling car parts online means answering one question over and over: will this fit my car? The customer knows their vehicle in everyday terms — the make, roughly the year, maybe the trim. Your catalog knows it as an engine code, a chassis variant, a production window. Bridging that gap is what your team does all day by email and phone, and it is exactly what a generic chatbot cannot do, because the answer is not in an article. It is in the fitment data. Get the bridge wrong and the wrong part ships, comes back, and costs you the margin on the order plus the handling on both legs.
Vehicle-aware from the first message
ConnectAI agents work the way your best salesperson does. They ask what the customer drives, narrow down through the details that actually matter for the part in question, and check the result against your real fitment data before recommending anything. If the customer has a VIN, the agent can use it. If they only know the model and the year, the agent asks the smallest number of follow-up questions needed to be sure. When the data genuinely cannot resolve the fit, it escalates to a person with the whole conversation attached instead of guessing.
Built across the automotive catalog
The same fitment logic runs across parts, tyres and wheels, and accessories. A tyre needs a size, a load index, and a speed rating. A roof rack needs the roof type and the model variant. An engine part needs the engine code. The vocabulary changes by category; the underlying job does not. Agents handle each one against your own product data, in the customer's own language, across your website, your social channels, and your phone line.
PTC Auto
PTC Auto supports customers across a catalog of over 250,000 products in seven languages, with ConnectAI powering engagement, service, and support on their website, social media, and business phone. Answers are grounded in their catalog, and human-in-the-loop escalation routes edge cases to the right person with full context. The result was a 40% reduction in customer service cost. ConnectAI also runs PTC Auto's Hungarian webshop as a separate deployment.
Dakdragerwinkel.nl
Dakdragerwinkel.nl, the Dutch roof-rack specialist, runs a ConnectAI agent that starts from the customer's license plate: one kenteken, verified against the RDW national vehicle registry and the shop's own compatibility data, and the agent recommends racks, boxes, and carriers that genuinely fit. It tracks orders, answers return questions, and places products straight into the basket. Since going live, 73% of customer conversations are resolved without a human, and the rest reach the Dakdragerwinkel team with the full transcript attached.
Outcomes
- Customers matched to parts that fit their exact vehicle
- Fewer returns and support tickets caused by fitment errors
- Multilingual coverage across web, social, and phone
Ideal for
- Automotive parts and accessories webshops
- Tyre and wheel retailers
- B2B and OEM parts catalogs
See it on your own catalog
We build the agent against your real product data, so you can judge it on your own questions rather than a demo script.
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