Products
Human in the Loop
Escalation and human oversight built in: hand the right cases to people with full context, keep a human on sensitive actions, and learn from how each one is resolved.
Escalation, built in
Every assistant comes with escalation built in. When a conversation needs a person (a tricky request, a sensitive case, or a customer who simply asks for help), it hands off to your team with the full transcript, the details it captured, and where things stand, so a human can pick up immediately without making the customer start over.
Use your own platform, or ours
If you already run a support platform, keep it: escalations and handoff requests can be forwarded straight into your existing tools, so your team works where they already are. If you'd rather not, use our escalation workspace: review the conversation and reply to the customer directly from there.
Keep a human on high-risk actions
Some actions shouldn't happen without a person's sign-off. For sensitive steps (issuing a refund, cancelling or returning an order), you can keep a human in the loop, so the action is reviewed and approved before it goes through. Routine questions stay automated; the high-stakes moments get human judgment.
Every escalation tracked, every resolution learned from
The platform tracks each escalation closely: why it happened, how long it took, and how your team resolved it. Those patterns show where the assistant falls short, so you can feed real resolutions back into how it handles similar cases and steadily reduce how often a human is needed.