Products
Omnichannel & Voice
A unified conversation layer for messaging and voice channels, so your teams can deliver one consistent customer experience across every touchpoint.
One assistant across every channel
One assistant runs across every channel. The same flow, knowledge, and tools power conversations on your website, in messaging apps, on social, and over voice, so there's one assistant to build and maintain rather than a separate bot per platform.
The channels it covers
A single assistant handles conversations and public engagement across:
- Website chat: the embedded chat widget on your site or help center
- WhatsApp: customer messages via the WhatsApp Business API
- Facebook Messenger: private 1:1 conversations
- TikTok DMs: direct messages on TikTok
- Voice: inbound and outbound phone calls
- Facebook comments & reviews: public replies on your posts and page reviews (posted after your team approves)
- TikTok comments: public replies on your videos (posted after your team approves)
Tailor each channel without rebuilding
The shared brain doesn't mean one-size-fits-all. In the flow builder you can customize behavior per channel, setting channel-specific greetings, adding examples that tune tone for a given platform, and letting each medium render the way it should: rich interactive elements on the web, clean plain text on messaging, and natural speech on voice. Sensible defaults are applied automatically too, like keeping replies tight on public social.
The same brain, the same experience
Because every channel runs on the same assistant, customers get the same answers, the same product knowledge, and the same quality wherever they reach you, with no "great on the website, weaker on WhatsApp" gap. Escalation works the same way everywhere as well, handing your team the full transcript and context the moment a person should step in.