Shopify
Native Shopify integration: your catalog, orders, and store data ground the agent's answers, so customers get product guidance and order status inside the conversation.
Connected to your store, not bolted on
ConnectAI connects to Shopify as a native app. Once installed, it syncs your product catalog and keeps it current, so the agent answers from what you actually sell — titles, variants, availability, and pricing as they are today, not as they were when someone last trained a bot. Catalog sync is explicit and under your control: you decide when to run the initial import, and updates flow through afterwards.
From product question to completed order
The agent guides customers through discovery the way your best support person would: it asks what they need, narrows the catalog to what genuinely fits, and shows products directly in the chat with interactive elements — product grids, order tracking, intake forms. Post-purchase, it answers where-is-my-order and warranty questions against real order data. When a conversation needs a person, it hands off with the full transcript so your team picks up without making the customer start over.
Optional: data normalization for sharper answers
Shopify gives the agent your catalog as your store holds it — titles, descriptions, variants, availability. For many stores that is enough. But when the details that decide a purchase live buried in free-text descriptions, or the same attribute is named three different ways across products, the agent can only be as precise as the data underneath it. For those catalogs we add a data-preparation step: we extract the attributes that matter to your buyers into structured fields, standardize naming across the catalog, and enrich products with the specifications the agent needs to answer exactly — dimensions, materials, compatibility. The agent then reasons over clean, structured data instead of raw text, and the difference shows up where it counts: more precise recommendations, fewer wrong-product orders, and more conversations resolved without a human.
Outcomes
- Product questions answered from your live Shopify catalog
- Order status and post-purchase questions handled in the conversation
- Escalation to your team with full context when a human should step in
Ideal for
- Shopify stores with large or technical catalogs
- Teams handling repetitive pre-sale and order questions
- Merchants who want AI grounded in real store data, not a generic bot
See it on your own catalog
We build the agent against your real product data, so you can judge it on your own questions rather than a demo script.
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