API, MCP & UCP

This layer connects ConnectAI to the systems around it through open, well-supported standards rather than closed, one-off integrations. Real-time webhooks push events as they happen, APIs handle controlled reads and writes, and MCP gives assistants typed, scoped, auditable tool access, so conversations turn into real operational progress across your stack.

You don't have to log into our dashboard to work with your data. Connect ConnectAI as an MCP server in your own client (Claude, for example) and query what the platform generates from wherever you already work. Ask for the conversations that went sideways (the ones that escalated or got flagged for review) and your assistant pulls up the exact cases, with full transcript, events, and context. It's a headless way to interact with ConnectAI: your preferred AI, working directly against your data, narrowing down to exactly what you care about.

Shopping is moving into AI. With the Universal Commerce Protocol (UCP), the open standard Google and Shopify launched in 2026 (backed by Etsy, Wayfair, Target, Walmart and more than twenty partners), customers can discover and buy products straight from assistants like ChatGPT, Gemini, and Copilot, without ever visiting a store's website.

Think of it as SEO for agents: instead of optimizing to be found by search engines, your catalog is made discoverable and purchasable by AI. This is where ConnectAI is heading for enterprise customers: taking the structured, enriched catalog we already maintain for them and exposing it as UCP, so their products can be found and bought where the next generation of customers is actually looking. It's the natural extension of everything else here: the same clean, queryable data, opened up to the wider agent ecosystem.